Job Title: Customer Account Specialist- Inventory

Location: Chandler, AZ

Pay Rate: $50k-$60k

Employment Type: Full-Time | Direct Hire | On-Site

Work Schedule: Mon-Fri | 7am-4pm

Summary

A well-established provider of specialized products and services to highly regulated industries is seeking an experienced Customer Account Specialist to help maintain exceptional service levels, ensure seamless order processing, and support high-value multinational customers.

In this role, you will serve as a primary point of contact for customer inquiries, coordinating with internal and external teams to manage the accurate flow of information, orders, and inventory. This position is ideal for someone who thrives in a customer-focused, fast-paced environment and enjoys problem-solving, multitasking, and building strong business relationships.

Key Responsibilities

· Build and maintain strong business relationships with new and existing customers.

· Respond to customer inquiries via email and phone, delivering a high-quality service experience.

· Process incoming requests and purchase orders, ensuring accurate entry into internal systems with all required documentation.

· Collaborate with internal and external team members to resolve issues, turn around orders quickly, and distribute information effectively.

· Perform order entry, order management, stock reporting, data input, and related tasks across various computerized inventory systems.

· Compile, analyze, and communicate recurring and ad-hoc reports to customers.

· Manage lead times and communicate effectively with both customers and internal stakeholders.

· Coordinate with warehouse teams on regular, urgent, or special orders requiring kitting, assembly, or additional services.

· Recognize and document trends, issues, or risks affecting service levels, stock accuracy, or process efficiency; escalate when necessary.

· Develop a working knowledge of company product offerings, customer applications, and the operating environment.

· Support external, client-facing colleagues.

Qualifications

· Experience in a similar customer service or account management role, ideally within a related industry.

· Strong passion for delivering exceptional customer service.

· Ability to understand customer needs and ensure satisfaction with every interaction.

· Excellent communication, organizational, and administrative skills.

· Ability to prioritize, multitask, and excel in a high-volume, fast-paced environment.

· Proactive, flexible, and solutions-oriented mindset.

· Demonstrated ability to identify potential issues early and propose effective solutions.

· Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel).

· Experience using computerized inventory management systems such as ERP or WMS.

· SAP experience is highly beneficial.

· Prior experience with spare parts, machine parts, automotive parts, or technical products is a distinct advantage.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.